General Conditions of Sale

• General Provisions

These conditions are valid exclusively between the company Armeno Caffè s.r.l. with registered office in Via Paradigna 61/A, 43122 Parma, REA PR 153093, VAT number 01682080344, Fiscal Code 03169870486 hereinafter referred to as “ARMENO CAFFÈ S.R.L” and any person who makes online purchases on the website www.armenocaffe.it hereinafter referred to as “CUSTOMER”. These conditions may be subject to modifications and the date of publication of the same on the site is equivalent to the date of entry into force

These conditions govern purchases made on the website www. armenocaffe.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With these general conditions of sale, ARMENO CAFFÈ S.R.L sells and the CUSTOMER purchases remotely the material goods indicated and offered for sale on the armenocaffe.it website. The contract is concluded exclusively through the Internet, by the CUSTOMER accessing the address www.armenocaffe.it and placing a purchase order according to the procedure provided by the website itself.

The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by ARMENO CAFFÈ S.R.L and to accept them by placing a flag in the indicated box.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the choice by the CUSTOMER.

Before validating the order with “Confirm payment”, the CUSTOMER is informed about:

• total price of the goods including taxes, with the details of shipping costs and any other costs;
• payment method;

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to ARMENO CAFFÈ S.R.L, the geographic address, telephone and fax number, email address, information that is reported, also below:

Armeno caffè Srl Via Paradigna 61/A 43122 Parma Tel. 0521/963785 info@armenocaffe.it

ARTICLE 3 – Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by ARMENO CAFFÈ S.R.L to the CUSTOMER of an order confirmation email. The email contains the CUSTOMER’s data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

The CUSTOMER undertakes to verify the accuracy of the personal data contained in the email above and to promptly communicate to ARMENO CAFFÈ S.R.L any corrections/modifications to be made.

ARMENO CAFFÈ S.R.L undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.armenocaffè.it do not constitute a contractual element, as they are to be considered only representative.

ARMENO CAFFÈ S.R.L undertakes to deliver the goods within 10 days from the sending by ARMENO CAFFÈ S.R.L of the order confirmation email to the CUSTOMER.

ARTICLE 4 – Availability of products

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative since:

– the products could be sold to other CUSTOMERS before the order is confirmed, due to the simultaneous presence of multiple users on the site,

– a computer anomaly could occur that makes a product available for purchase that in reality is not.

Even after the order confirmation email sent by ARMENO CAFFÈ S.R.L, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the unavailable product or products and the CUSTOMER will be immediately informed by email; with this email the customer will also be informed of the methods and timing of reimbursement of any sums paid.

ARTICLE 5 – Payment methods

Any payment by the CUSTOMER may only be made by means of the credit cards indicated on the armenocaffe.it website, by bank transfer or by Paypal payment method.

Communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines.

ARTICLE 6 – Prices

All sales prices of the products indicated on the armenocaffe.it website are expressed in Euros and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made, with orders over 25 Euros shipping will be free within the Italian borders except Campione d’Italia and Livigno.

The CUSTOMER accepts the right of ARMENO CAFFÈ S.R.L to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time of creation of the order and indicated in the confirmation email sent by ARMENO CAFFÈ S.R.L to the CUSTOMER.

In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by ARMENO CAFFÈ S.R.L, in the retail price, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to ARMENO CAFFÈ S.R.L by post or by email to the address:

Armeno caffè Srl
Via Paradigna 61/A
43122 Parma
comunicazione@armenocaffe.it

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to ARMENO CAFFÈ S.R.L his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to ARMENO CAFFÈ S.R.L Via Paradigna 61/A 43122 Parma

The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, ARMENO CAFFÈ S.R.L will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

With regard to the return of the product subject to withdrawal, Armeno Caffè s.r.l ensures its customers the possibility of using a carrier that has an agreement with the same. In the event that the customer decides to use this service, the shipping costs (except those relating to telephone bookings) will be borne by Armeno Caffè s.r.l (art. 56 co.1 dlgs 206/2005). In the event that the customer intends to use another carrier or another means of shipping, all costs will be at his expense (art. 56 co. 2 dlgs 206/2005).

The customer is also granted the right to return the product purchased online to the Armeno Caffè s.r.l. point of sale. In this case, the costs related to the return will remain at the customer’s expense (e.g.: petrol, dismantling of the product etc.)

As provided for by art. 56 comma 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, ARMENO CAFFÈ S.R.L may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods to ARMENO CAFFÈ S.R.L.

ARMENO CAFFÈ S.R.L will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide ARMENO CAFFÈ S.R.L, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for ARMENO CAFFÈ S.R.L to carry out the refund.

ARTICLE 8 – Legal guarantee of conformity

In the event of receiving defective products or in any case not compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by replacing the product.

In order to exercise the above right, the customer must proceed to the communication by sending an email to comunicazione@rmenocaffe.it

ARMENO CAFFÈ S.R.L, in the event of a defective or non-compliant product, will, at its own expense, organize the collection of the product, compatible with the availability of the CUSTOMER.

ARTICLE 9 – Delivery methods

ARMENO CAFFÈ S.R.L will only accept orders to be delivered in Italy and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order within and no later than 10 days from the date of receipt by the CUSTOMER of the order confirmation email sent by ARMENO CAFFÈ S.R.L.

For each order placed on the website www.Armeno Caffè s.r.l.it, ARMENO CAFFÈ S.R.L issues a receipt for the goods shipped.

ARTICLE 10 – Liability

ARMENO CAFFÈ S.R.L assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the internet network, in the event that it is unable to execute the order within the timeframes set out in the contract.

ARTICLE 11 – Access to the website

The CUSTOMER has the right to access the website for consultation and purchases. No other use, in particular commercial, of the website or its content is permitted. The integrity of the elements of this website, whether audio or visual, and the related technology used remain the property of ARMENO CAFFÈ S.R.L and are protected by intellectual property rights.

ARTICLE 12 – Entirety

These General Conditions of Sale are constituted by all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulations or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 13 – Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the Court of Parma.

General Conditions of Sale updated on 22 June 2018